Returns

INFORMATION ABOUT RETURNS

Returns Policy
We want you to be completely satisfied with your purchase. That's why we've partnered with the Redo app to offer a hassle-free returns process. For just $1.98, you can opt in for free unlimited returns.
redo returnsHere's how it works:
  • Opt In at Checkout: When you make a purchase, select the $1.98 option for free unlimited returns. (Only available in the US) Also, if a leash is installed in your bodyboard you cannot return your board.
  • Download the Redo App: If you haven't already, download the Redo app from the App Store or Google Play Store.
  • Register Your Purchase: Open the app and register your purchase using the order number provided in your confirmation email.
  • Initiate a Return: If you need to make a return, simply open the Redo app, find your registered purchase, and follow the prompts to initiate a return.
  • Ship Your Items: Follow the instructions provided by Redo to ship your items back to us. Return shipping is free, and you can return items as many times as needed.
  • Receive Your Refund: Once we receive your returned items, we will process your refund. It’s that easy!
If you have any questions, please don't hesitate to contact us. 
*All returned merchandise must be in it's original packaging (if it had packaging). Product that is returned incomplete, used or damaged will not be accepted and will be return-shipped at the customer's expense.  Note:  All orders are subject to a re-stocking fee determined on a case-by-case basis.

If you want advice on sizing, please email, live chat, or call us!
There are no returns on anything that has been used, or in the case of boards, unwrapped from their packaging or had a leash or leash plug installed.  Also no returns are permitted on certain custom items (custom bodyboards), secondhand items or blemished items. If you bought an item of clothing and washed it, we cannot accept a return. Shrinkage is not a valid reason for returning clothing.  
*Warranty info:
Some items have warranties and the warranty period varies from brand to brand. Please contact us if you think you have a warranty claim and we will put you in contact with the manufacturer. Please note, we cannot replace or refund any items without approval from the manufacturer.

Bodyboards and surfboards are NOT WARRANTED FOR CREASING and NOT WARRANTED for delamination/bubbles caused by leaving the board in the sun or in a hot environment and are NOT WARRANTED for cuts into the board caused by the use of a leash, getting run over, riding up on to sharp objects. dropping the board on the nose or tail, etc.. Most of the manufacturers will require detailed photos of the board if there is a possible defect so they can determine the course of action.
* What are eBodyboarding.com's return procedures?
Merchandise must be returned within 10 days (21 days for international orders) of the issuance of the RA#. Return shipping charges is our responsibility if an item is damaged or we shipped the wrong item. Additionally, your original shipping fee is not eligible for a refund UNLESS you received the wrong item.  In that case, you may be asked to ship the item back at your expense via a method that we specify, and we will credit your account for the return shipping costs at a maximum of equal to what we paid to ship it to you only. If getting reimbursed for return shipping costs, you must ship the item via a method that we approve in advance.

If you didn't opt in to the Redo app to offer a hassle-free returns process for $1.98, please follow the steps outlined below:

1. Contact us to get a Return Authorization Number (RA#) (within 30 days of the original ship date). 
2. Verify that all merchandise is in the original packaging, undamaged, and sellable as "brand new".
3. For your protection, please insure the package and use a trackable shipping method such as UPS Ground, Parcel Post or Priority Mail with Delivery Confirmation, or Registered Mail for overseas shipments. You are responsible for any shipping damages/loss that may occur.
4. Please use the cut out merchandise-return label, located on the back of your receipt or address the package to:

eBodyboarding.com RETURNS
1303 Calle Avanzado
San Clemente, CA 92673 USA

Some items are shipped from alternate warehouses, and you will be requested to ship these back to those warehouses directly.

If you are shipping something back to us for a refund and it's not due to error on our part or damage, we STRONGLY urge you to insure your shipment. Customers are responsible for lost or damaged shipments to us. If you return an item that had free shipping, we reserve the right to refund your money minus our cost to ship it to you (unless your return is due to damage or an error on our part). If your order included free items, you must also return those!

eBodyboarding.com reserves the right to reject any merchandise without a valid RA# to the customer. RA numbers are valid for 10 days from the issue date for domestic orders, and 21 days for international orders.  

* Special information on returning bodyboards.
If you bought a bodyboard and had us install a leash or you have installed a leash, returns are not allowed unless the board is damaged or not what you ordered. Also, if returning a bodyboard for a refund, we ask that you return any free items that were included with the board before we can process the credit.
* Credits issued for returns.
Credit will be issued after we receive, inspect, and process your return.  Please allow 2-3 business days to receive credit/refunds.